Report a problem in your MyRBKC account

  1. Report a problem via MyRBKC account

    Find out what information you need to report faults and problems through a MyRBKC Account.

  2. Report a problem on a street

    Use this online form to report a problem on a street. Examples: abandoned vehicles, graffiti, flyposting, dumped rubbish or deceased animals.

  3. Report a noise or nuisance problem

    Use this form to report a noise or nuisance problem within the borough. Examples: loud music, DIY, building or road works, loud vehicles, alarms and more.

  4. Report a waste collection problem

    Use this form to report a problem with your bin collection, including missed collections and commercial waste.

  5. Report a tree problem

    Use this form to report a problem with trees managed by the Council.

  6. Report a problem with roads and pavements

    Use this form to report a problem with roads and pavements. Examples: broken or damaged pavements, kerbs, guard rails, bollards or potholes.

  7. Report suspected fraud

    Use this form to report suspected fraud. You can raise your concerns regarding suspected fraud and corruption within or against the Council by completing this form. 

  8. Report health and safety concern

    Use this online form to report a health and safety concern in a shop, hotel, restaurant or any other commercial property (not residential).

  9. Report a problem in a park

    Use this form to report a problem in a park. Examples: accidents, antisocial behaviour broken benches or bins and more.

  10. Report a food safety concern

    Use this online form to report a food safety concern. Examples: suspected food poisoning or illegally imported food.

  11. Report a problem with traffic lights and other road issues

    Find out how to report a problem with traffic lights and other road issues.

  12. Report water leaks

    To report a water leak in the street, please contact Thames Water on 0800 714 614 or report it on the Thames Water website.

  13. Report a planning breach

    Use this form to report a planning breach. Examples: a breach of planning permission, demolition in conservation area, unauthorised advert or board or tables and chairs.

  14. Report a street lighting or parking sign problem

    Use this form to report a street lighting or parking sign problem. Examples: damaged parking signs, illuminated signs, lampposts and  street lights.

  15. Report a street name sign problem

    Find out what information you need to report a problem with street name signs.

  16. Report a private sector housing problem

    Find out what information you need to provide to report a Private Sector Housing problem.

  17. Report a problem about the website

    Use this online form to report a problem about the website. You can report pages with broken links, PDFs or documents that do not open, videos or media files that do not open or play, pages with misspellings, telephone numbers that do not work and general feedback about the website. 

What you need to report faults and problems through your MyRBKC Account

You will need:

  • Internet access
  • An active MyRBKC account
  • To read and accept the terms and conditions

Reporting a problem through your MyRBKC account will give you a copy of your report and its status. 

How to report a problem through your MyRBKC account 

  1. Go to MyRBKC Sign in.
  2. Enter your email address. The email address you used to register for a MyRBKC Account.
  3. Enter your password. The password you created when you registered a MyRBKC Account. 
  4. Click or tap the Sign in button.
  5. Click or tap the Report a problem link.
  6. Click or tap the relevant service area link.
  7. Click or tap the Start now button. 

How to track the problem you reported through MyRBKC account

  1. Go to MyRBKC Sign in.
  2. Enter your email address. The email address you used to register for a MyRBKC Account.
  3. Enter your Password. The password you created when you registered a MyRBKC Account.
  4. Click or tap the Sign in button.
  5. Click or tap the My activity link. 

Last updated: 11 May 2022