Cancellations and refunds
Cancellations
You must email any cancellation requests to [email protected] .
Requests received before 3pm will be processed for the following day.
We charge:
- £24 cancellation fee if you cancel a suspension application after the signs have been erected
- £19 cancellation fee if you cancel a suspension application before it starts and before the signs have been put up
We also charge the admin fee if we have to cancel your suspension because you are not using it for the approved purpose.
Refunds
If you finish using a suspended bay early, you must email us to let us know and also request a refund.
If you are entitled to a refund, we will reimburse you.
We only pay refunds for whole days.
Send a confirmation email to:
Finished early?
If you have only used the suspended bay for part of the day and you no longer need it, please contact us. We can lift the suspension so that resident permit holders can use it again.