Council Plan Action Plan 2023 to 2025

We have a duty to respond to emergencies and we want to make sure we meet good and best practice standards.  We have a responsive 24/7 emergency rota that includes well trained and competent staff.  

As a Council we will continue to regularly test and exercise the organisation, keeping resilience and responding to emergencies high on the agenda across the organisation.

The Council is the Lead Local Flood Authority for the borough and supports managing local flood risks such as flash flooding and ground water flooding. The Council cooperates with other organisations that have the lead responsibility for managing other sources, such as the Environment Agency for the River Thames and Thames Water for sewer flooding.  

A Flood Risk Management Strategy and associated Action Plan sets out the roles and responsibilities of flood risk management partners along with the Council’s responsibilities and the support which the Council will provide in a flooding incident.

The Council is committed to supporting the safety of residents. We will do this through the appropriate enforcement of services under our direct control, as well as in collaboration with key partners. 

We will undertake our responsibilities through our corporate health and safety board and programme, resilience and emergency planning functions, licensing, environmental health, building control, housing management and support for those in housing.

2.4 Work with Police and partners to focus on the following areas in the Community Safety Plan:

• Violence against women and girls
• Anti-social behaviour
• Youth violence and exploitation
• Drug related offending

Work with Police to embed the recommendations from the Baroness Casey Review to ensure leadership, recruitment, vetting, training, culture and communications support the standards the public should expect, how high standards can be routinely met, and how high levels of public trust in the Met can be restored and maintained. 

The Safer Kensington and Chelsea Board will focus on the specific areas outlined including reduction in harm caused by crime and anti-social behaviour on residents and locations including housing estates, and better community trust in the police.

Residents and the community will be involved in shaping the solutions to crime and anti-social behaviour, as well as the Safer Neighbourhoods Board public meetings and the Serious Violence Duty Strategy.

We will fund four extra wardens for 12 months which will bring the total number of wardens to 18, one for each ward, to help reduce the rate of crime and anti-social behaviour. Alongside neighbourhood policing in the community this should improve feelings of safety.

As a Council we are joining up our enforcement services, like highways, waste and noise nuisance, to make it easier for residents to raise issues and to ensure the Council is effective and timely in its response. We will change our technology and ways of working to draw together the strands of work across these services to improve residents’ customer experience from the moment they contact us until the matter has been dealt with. The staff consultation that is required to make a change of this scale will be carried out in summer 2023 and, subject to that consultation, the transition into the new ways of working including recruitment and training will start in Autumn 2023.

The Council has tender works in place to upgrade 67 blocks with new door entry systems. Residents are being given the following choices:

1. Video or Audio system
2. Four door design types
3. Colour choice for the main entrance doors
4. Electronic keys

Where possible, and if necessary, we will improve access for wheelchairs and pushchairs. The programme is expected to be on site by early August 2023 and lasts for 18 months.

2.12 Re-design hospital discharge pathways.

Enhance reablement services by adding capacity, improving processes and partnership working with the NHS.

Existing hospital discharge pathway pilot reviews will be completed by September 2023.  Learning and actions will be recorded in Place Partnership action plans by October and implemented prior to the start of winter. Recommended reablement service enhancements will be included in the plan.

The activity aims to ensure users’ independence is maximised, following a period of illness or injury and through safe and timely discharge. The activity will help maintain and/or improve number of discharges into adult social care, reduce health inequalities and delays in discharge and maintain the high proportion of people completing reablement where the outcome is no long-term care required and independence has been maximised.

2.13 Co-produce a platform of digital resources and advice for mental wellbeing with residents.

Develop a menu of training provision for statutory and voluntary sector partners and businesses.

Develop a health promotion campaign to raise the profile of the training offer and encourage local conversations.

From April 2023 to June 2023 (Phase 1): A discovery phase will establish users’ needs and designs for the digital platform. 

From July 2023 to October 2023 (Phase 2): Development and co-production of the platform will commence with stakeholders and a digital commissioned service. 

These tools will be supporting awareness of the importance of mental health and improve the uptake of digital resources for mental health and uptake of mental health training places.

Procurement will begin in Autumn 2023 and the launch of a new service will commence in Winter 2024. Evaluation of year 1 will take place in Winter 2025. 

Work will aim to lead to:

• reduction in prevalence of obesity.
• increase in residents participating in physical activity.
• more residents accessing services.
• residents reporting improvement in health and wellbeing behaviour.
• improvements in residents accessing health checks.

Services delivered will include:

• Continued delivery of work with young people through the Detached and Outreach Team to reduce risk and deliver positive outcomes.
• Delivery of Programmes to support families and parents such as the Non-Violent Resistance Programme and work to reduce parental conflict.
• Delivery of the Holiday and Activity Fund during school holidays and half-term holidays.
• Launch of the Family Hubs training offer.

Services will focus on:

• Children, Young People and families when need is identified at an early stage.
• Children and young people, particularly those that are more vulnerable to enable them to be happy and healthy, with access to a diverse range of activities and opportunities.
• Continuing to promote the use of trauma informed approaches to working with families.

Successful interventions delivered by the Detached and Outreach Team and successful delivery of parenting support and other family support programmes.

Our work with children is high quality, underpinned by a systemic practice model and delivered to statutory timescales. Work focuses on ensuring children and young people feel safe, and are protected from serious youth violence, harm, harmful practices, abuse, and neglect at home, online and in the community.

Work will be tracked by:

• Numbers of Looked After Children.
• Numbers of young people supported (Children in Need and Child Protection).
• Numbers of first-time offenders.
• Numbers of repeat offenders.

Work will focus on continuing to develop our local offer of post-16 education for young people with Special Educational Needs and Disabilities (SEND). Ensuring a Care Act assessment is carried out for all people who meet the threshold for social care by their 18th birthday.

We will continue bi-monthly transition tracking meetings attended by all key partners within adults and children’s services. Measure the number of young people with Special Educational Needs and Disabilities (SEND) accessing our local offer services.

Cases are reviewed and tracked at the bi-monthly transition meetings to ensure young people are signposted to the support that best meets their needs.

Lead Member for Adult Social Care and Public Health

Lead Member for Family and Children's Services

Executive Director for Adult Social Care and Public Health

Executive Director for Children’s Services