NEW Noise or nuisance

Overview

Report a noise or nuisance

Residents have a legal right to be protected against statutory noise nuisance. A statutory nuisance is 'an unlawful interference with a person’s use or enjoyment of land or some right over, or in connection with it'. 

There are steps you can take to stop noise or nuisance. The Council can take action if you need us to.

Requirements

Reporting a new issue:

• type of noise or nuisance
• the location of the noise or nuisance  
• the date you noticed the problem
• to confirm if the noise is happening now
• a description of the problem or incident
• to provide evidence (optional)
• to provide your contact details

Already reported this issue: 

• your 6-digit case reference number (on the letter or email we would have sent you)
• the email address you used to first report the problem.
•  

How to report (day or night)

If you have a new or ongoing complaint the quickest and easiest way to report a noise or nuisance anytime day or night is by filling in a simple online form. This will direct our complaint straight to the noise team on duty who will call you back.

Report it online now

You can also call 020 8356 4455

This service is available:

• Thursday, 7pm-3am
• Friday, 7pm-3am
• Saturday, 7pm-3am
• Sunday, 7pm-3am

You will go through to our call center so it may take a bit longer.

If you are contacting us via the phone or our form between the hours of 2am to 7am we will respond ASAP after 7am.

Please provide:

• your name
• address
• telephone number
• details of where the noise is coming from
• For ongoing complaints please have your existing 6 digit case reference number to hand. You can find this (explain)

What to expect

We receive your complaint

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We call you within 30 minutes

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An officer visits the location of the noise

The officer will arrange to visit the location of the complaint within an hour of receiving the complaint. They will advise you of the estimated time of their visit – our aim is to visit you within 60 minutes of your initial call, but this is subject to the demand on the service which can be very high during the summertime.  

We review all the information

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We will let you know what action will be taken

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Frequently asked questions

What types of noise and nuisance can I report?

 

The following disturbances we can look into day or night:

• Parties, loud music and televisions
• Construction site noise, vibration and dust 
• DIY noise during antisocial hours
• burglar and car alarms
• deliveries at unreasonable hours
• nightclubs and pubs
• Industry
• Kitchen extract or air conditioning units noise and smells
• places of worship
• open air events
• street performers

What can I not report?

Short summary here

What is considered a nuisance? 

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What hours are construction sites allowed to operate?

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When can I play loud music, and how loud is loud?

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What do I do if I have received a complaint letter?

Short summary here

What can I try before reporting to the council?

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