Report a missed commercial waste or recycling collection

  1. Understanding what commercial waste is and your responsibilities as a business to store, transport and dispose of safely.

  2. Check your waste and recycling bags delivery schedule or order extra bags.

  3. Request repairs to damaged bins or contact us to sign up for a new bin contract.

  4. A list of items that can and cannot be recycled. 

  5. Information about the cost and booking of special collections of bulky waste.

  6. Report a missed commercial waste or recycling collection.

  7. Pay your Commercial Waste invoice online by debit or credit card or by alternative payment methods.

If your commercial waste or recycling hasn’t been collected you can report it using our online form.

Report missed collection

Contact us

You can also report missed collections by calling Streetline on 020 7361 3001 or emailing streetline@rbkc.gov.uk.

Reporting your missed collection in one of the ways above ensures the quickest response, as these requests go directly to our waste and recycling collection crews. 

You can of course still contact the commercial waste team, and we will speak to the collection crews.

Last updated: 31 July 2024