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Emergencies, evenings, weekends and bank holidays

  • Housing: 020 7361 3008
  • Social Services: 020 7361 3013
  • Environmental health (including noise or nuisance): 020 7361 3002
  • Switchboard: 020 7361 3000

General enquiries

Please use the general enquiries form for non-urgent requests. Alternatively you can call the Switchboard on 020 7361 3000.

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Normal opening hours

All lines are open from Monday to Friday between 8.30am and 5.30pm unless otherwise stated. Calls are recorded for security and training purposes. Read our call recording policy.

Arts and Leisure

Telephone: 020 7361 3003

Email: [email protected]

For more information visit the Leisure and culture webpages.

Accessible Transport

Telephone: 020 7361 2390

Email: [email protected]

For more information visit the Parking transport and streets webpages.

Benefits

Telephone: 020 7361 3006

The Benefits telephone line is open from 9.00am to 5.00pm Monday to Friday.

Email: [email protected]

For more information visit the Benefits webpages.

Council Tax

Telephone: 020 7361 3005

Online Foms: visit the Council Tax forms webpage.

For more information visit the Council Tax webpages.

Opening times

Monday to Friday 9.00am to 5.00pm

Electoral services

Telephone: 020 7361 3444

Email: [email protected]

For more information visit the Electoral services webpages.

Education

Telephone: 020 7361 3009

Email: [email protected]

For more information visit the Children and education webpages. 

Environmental Health

Telephone: 020 7361 3002

Email: [email protected]

Outside working hours emergency calls are transferred to an Out of Hours Service. For more information visit the Environmental Health webpages. 

Family information service

Telephone: 07814 804262 (9am-5pm)

Email: [email protected] 

For more information visit the Family Information Service website.

Housing

If you would like to speak to an advisor please call the Housing Line on 0207 361 3008 

If you would like to send an email please chose the most appropriate email address for the Team you would like to speak to:

Housing Solutions Team -
  • Email: [email protected]
  • This Team deal with the prevention of homelessness, homelessness, issues with private landlords, supported accommodation, housing options, Housing Register applications, sheltered accommodation) 
Accommodation Solutions Team -
  • Email: [email protected]
  • If you are in temporary accommodation the Team can support you with any questions or concerns relating to your temporary accommodation placement or if you would like to explore opportunities in the private rented sector. 
Income Team -
  • Email: [email protected]
  • This team can help with any questions related to temporary accommodation rent, service charge and rent arrears. 
Nominations/Allocations Team -
  • Email: [email protected]
  • This team will be able to assist with questions and issues relating to the Housing Register, such as problems bidding, Home Connections, and the allocation of social tenancies. 
Temporary Accommodation Repairs Team -
  • [email protected]
  • For Temporary Accommodation Repairs please report any repair issues to your Managing Agent in the first instance. If you are not satisfied with the service you receive, please report your concern to the Temporary Accommodation Repairs Service via this email address.
Housing Reviews
  • Email: [email protected]
  • Please contact this team if you wish to request a statutory review of a decision made on your homeless or housing application.
Lettings Team
  • Email: [email protected]
  • Please contact if you property is manged by Kensington Private Lettings (KPL) and you want to speak to us about your property.
Procurement Team
  • Email: [email protected]
  • Please contact if you are a landlord or agent and want to rent your property to us.
Private Rented Repairs
  • Email: [email protected]
  • If you are a renting your property from a private landlord and you are experiencing disrepair issues, you can seek advice and assistance from the Environmental Health Team. Please contact the team using the email above (you should contact this team if you are unable to resolve these issues directly with your landlord).

If you would like to report someone who is rough sleeping, please report it to Streetlink.

Housing Management emails

Neighbourhood Resident Services Team

  • Email: [email protected]

  • Please contact this team for Annual Home Visit queries, right to buy applications, mutual exchange applications or general information.

    If you have any estate parking queries, please email [email protected] 

Neighbourhood North 

  • Email: [email protected]
  • Please contact this team for any tenancy related queries with the North of the borough.

Neighbourhood South

  • Email: [email protected]
  • Please contact this team for any tenancy related queries with the South of the borough.

Rent Income and Financial Inclusion Team

  • Email: [email protected]
  • We assist council tenants with rent arrears and payment enquiries, and are able to support those who experience financial difficulties and require assistance with budgeting, applying for benefits or appealing negative benefit decisions.  The team is also able to signpost tenants to partner organisations who offer grants or other forms of financial support.

Fire Safety

  • Email: [email protected]
  • Contact us for any queries or concerns relating to fire safety within Council-owned buildings.

Building Safety Managers

  • Email: [email protected]
  • Please get in touch with this team for any queries or concerns relating to building safety in buildings over 18 metres. 

Homeownership (Leaseholders)

  • Email: [email protected]
  • Phone: 0207 605 6464
  • Contact us if you have any queries about your service charges, major works charges, consultation notices (S20) or need an update on your Right to Buy or lease extension application.

Resident Engagement

  • Email: [email protected]
  • Contact this team to find out how you can become more involved in the management of your home, the meetings you can attend, the focus/service improvements groups you may be interested in joining or finding out if there is a resident association for your property and how to contact them.

Lancaster West Estate

  • Email: [email protected]
  • Phone: 0800 389 2005
  • If you are a resident of the Lancaster West Estate, you can contact us directly on the details provided to access a number of housing services such as reporting a repair, reporting ASB, paying your rent and any other query you might have. 

HM-Customer Services

  • Email: [email protected]
  • Phone: 0800 137 111 or 020 3617 7080
  • Please contact us for day to day repairs to Housing Management properties 

HM-Parking

  • Email: [email protected]
  • Please contact us for all queries relating to parking on our RBKC estates

Capital Works Team

Land charges

Telephone: 020 7361 3554

Libraries

Telephone: 020 7361 3010

Email: [email protected]

Opening times

Monday: 8.30am - 8pm

Tuesday: 8.30am - 8pm

Wednesday: 8.30am - 5.30pm 

Thursday: 8.30am - 8pm

Friday: 8.30am - 5.30pm 

Saturday: 9.30am - 5pm 

Sunday: 1pm - 5pm

For more information visit the Libraries webpages.

Licensing

Telephone: 020 7341 5152

Address: 
Council Offices
37 Pembroke Road
London
W8 6PW

For more information visit the Licensing webpages.

Parking: General enquiries

Telephone: 020 7361 3004

Email: [email protected]

For more information visit the Parking, transport and streets webpages.

Parking: Penalty Charge Notices (PCNs)

Telephone: 020 7361 4380

Email: [email protected]

For more information visit the Parking, transport and streets webpages.

Parking permits (enquiries)

Telephone: 020 7361 4381

Email: [email protected]

For more information visit the Apply for a resident's permit webpages.

Parking permits (renewals)

Telephone: 020 7361 3019

Email: [email protected]

For more information visit the Renew a Parking Permit webpages.

Parks

Telephone: 02073613000

Email: [email protected]

Address:

The Stable Yard
Holland Park
Ilchester Place
London
W8 6LU

For more information visit the Parks webpages.

Planning

Telephone: 020 7361 3012

Email: [email protected]

For more information visit the Planning and Building Control webpages.

Registrars

For all enquiries, requests and bookings please visit the Births, Deaths and Marriages webpages.

Contact for emergencies only:

Telephone: 020 7361 4100

Email: [email protected]

Streetline

Telephone: 020 7361 3001

Email: [email protected]

Fore more information please visit the Bins and recycling webpages.

Social Services

Telephone: 020 7361 3013

Email: [email protected]

Outside working hours emergency calls are transferred to an Out of Hours Service. For more information visit the Health and Social Care webpages.

Tell Us Once (bereavement service)

Telephone: 020 7361 3940

Last updated: 21 August 2024