Kensington and Chelsea Social Services Line
About the service
If you are worried that a child or young person might need help or is being neglected or hurt, it is important that you share your worries. Many people are worried that contacting Family Services will mean that children are taken into care. In fact, unless a child is in danger, Kensington and Chelsea Social Services Line will work hard with parents to help and support them so that the family can stay together. Of course where there is a serious issue of abuse or neglect we will protect children together with the police and other agencies.
If you are worried that someone is in immediate danger please call 999.
If you have concerns about the safety and welfare of a child who lives in Kensington and Chelsea you should contact us on the number below.
How to access the service
If you have concerns that a vulnerable adult is being subjected to abuse or neglect please contact them via email or telephone. Find contact details below.
Availability
Social Services Line: Monday to Friday between 9am and 5pm.
Emergency Duty Team: Monday to Friday between 5pm and 9am.
Contact details
Email:
[email protected]
[email protected] (Secure email)
Telephone:
020 7361 3013 (Social Services Line)
020 7373 2227 (Emergency Duty Team)