Online Housing Services help

Manage rent, service charge, and repair accounts

Online Housing Services has been updated to allow easier registration for tenants and leaseholders and to be compatible with mobile devices.

Residents are encouraged to register for the new service.

Registering for the first time

Register for online services
On the first screen for the online housing account, there are two options - 'Sign in' to your account, or 'Create one!' Click on 'Create one!'
Enter your email address that you usually contact us with us. Click on Next
You will receive an email in your inbox with the verification code. Enter this code in the sign-up page
Set up a new password. Click on 'Next'
It is important that after registration, you set up your profile. Click on 'Setup Profile'
If you are a tenant, your account reference can be found on your rent statement
If you are a leaseholder, your account reference can be found on your service charge statement

Add webpage to your smartphone/tablet home screen

The home screen on your smartphone or tablet is not just a place where your apps live. You can also add shortcuts to websites.

Here is how to create an 'app' for any website on your device, allowing you to access shortcuts directly from your home screen.

Open Safari. Other browsers, such as Chrome, will not work for this
Navigate to the website you want to save to your home screen by entering the URL of the website you want to create a shortcut to. Make sure you visit the exact page you want to open through the shortcut. Tap 'Go'
Tap the 'Share' button on the bottom of the page. It looks like a square with an arrow pointing out of the top
In the list of options that appear, scroll down until you see 'Add to Home Screen'. Tap this. The 'Add to Home Screen' dialog box will appear
Choose a name for the website shortcut on your home screen. You will see the link so you can confirm it, as well as the site's associate ico that will appear as the 'app' icon on your home screen. Click 'Add' when you are done. Safari will close automatically, and you will be taken to where the icon is located on your iPhone or iPad's home screen
Tap the new 'app' or shortcut on your home screen, and it will open the website in its own navigation window, independent of what you have open in Safari

To remove the website shortcut, you can delete it just like you would any other app on your phone.

1. Open Chrome

2. Navigate to the website or web page you want to pin to your home screen

3. Tap the menu icon (3 dots in the upper right-hand corner) and tap 'Add' to home screen

4. Choose a name for the website shortcut: Chrome will add it to your home screen

Last updated: 22 October 2024