Annual reports to tenants 2018 to 2019 and 2019 to 2020
Housing management annual reports
Our ambition has always been to have one of the best housing management services in London. Our annual report gives an open, transparent and honest account of how the service is performing every year.
Like all local authority landlords, we are required to inform you, our tenants, about how we are meeting the consumer standards set by the government’s regulator of social housing. These standards cover the areas of:
- home
- tenant involvement and empowerment
- neighbourhood and community
- tenancy
The report give an overview of the progress that we are making in these areas, and its structure has been agreed with residents.
