North Kensington Health and Wellbeing Survey Fair Processing Notice

Purpose of the research

We are conducting the survey as an ongoing commitment to understand residents' health and wellbeing. We want to learn more about what factors affect residents’ wellbeing, and what activities and services they find beneficial. With this information we can look to change services to better suit residents' needs. 

Participation

Residents are selected at random each year so not all residents will be invited to take part. If you are contacted and you do not wish to take part in this research, your data will be removed from our list, and you will not be re-contacted.

How we collect your information

The survey is being delivered on behalf of the Council’s Public Health Team, by market research company Social and Market Strategic Research (SMSR).

Data is collected on tablets as part of a face-to-face interview or by completing an online form. If you consent to being followed up in 2023, you can provide a response to this survey by phone, post, email or face-to-face.

With phone follow-up you will be asked if you consent to your call being recorded for training and monitoring purposes, you can decline. If you accept the recording, the recording will be deleted by SMSR within 24 hours of the call.

What information will we be collecting

We will be collecting information on how residents view their health and wellbeing, lifestyle information such as whether your smoke, the impact of the Grenfell Tower tragedy, and the impact of the current cost-of-living crisis.

We will not ask you to tell us if you have any illnesses or health conditions, but we will ask you how you score your health (1 Excellent to 5 Poor) and to score how you feel your health is now, compared to last year (1 Much better to 5 Much Worse). 

To understand if residents’ experiences are different based on age, sex or ethnicity, at the end of the survey we will ask you to provide some demographic information. This includes:

• Age
• First language 
• Sex
• Country of birth
• Income
• Ethnicity*
• Employment
• Religion*
• Housing tenure
• Sexual orientation*

Information marked with an asterisk (*) is classed as sensitive data

If you would prefer not to share this information, it is possible to state ‘prefer not to say’.

Personal data

Personal data in this study refers to names, email addresses, postal addresses and telephone numbers.

If you do not have time to complete the survey on the day or would rather complete by email, SMSR can collect your email address to be able to send you a form. However, in this instance once you have participated your email address will be deleted and not shared with the Council, unless you also give your consent in the survey to be contacted in future.

This is the final year of the five year North Kensington General Wellbeing Survey. If you have consented to be contacted by the Council regarding future research on health and wellbeing needs, your name and contact details will be held securely with the Council. This information will not be shared with any other department unless you have also consented to be contacted regarding the RBKC Citizen’s Panel (please see “Who the information is shared with” below). You can withdraw consent at any point by contacting [email protected].

Your personal information is only used for a specified purpose(s) but if we intend to use it for any other new purposes, we will normally ask you first.  For instance, in some cases, the Council may wish to use your information for another purpose such as related to improving and developing services, or to prevent or detect fraud.  In any event our processing will always have a demonstrable lawful basis.  Where practicable and reasonable we will always seek to inform you of any significant proposed changes to how we process or intend to process your personal data, in order to ensure full transparency over how we handle your information

Who the information is shared with

Your information will not be shared with any other Council departments unless there is a lawful reason to do so.

If you indicated an interest to participate in the RBKC Citizen’s Panel, your name and contact details will be shared with (and held securely by) the Council’s Consultation and Participation Team. Further information on the panel process and how your contact information will be stored and used can be found on our Fair Processing Notice webpage.

How long do we keep your information?

Your information will be retained until the completion of the research on Friday 29 December 2024. Names and contact details of residents who indicate they wish to participate in future research will be held securely by the Council’s Public Health team for two years until 31 December 2025.  Consent to continue to hold this data beyond this date will be reconfirmed within this timeframe.

Names and contact details of residents who indicate they wish to participate in the Citizens Panel will be deleted by the Council’s Public Health team once they have been shared with the Council’s Consultation and Participation Team. 

If you have any questions or would like to talk someone in our Public Health Team about this survey, please contact: [email protected].