Customer information for the Bank Holiday weekend

Information about rubbish and recycling collections and parking restrictions for the Bank Holiday weekend. 

You can also find our opening hours for the Council's customer services, leisure services, markets, museums, registrars, libraries and emergency Council services for evenings and weekends.

Bank holiday weekend carnival enquiries

Telephone: 020 7361 3868

Email: [email protected]

Date	Opening hours
Saturday 24 August	9am - 8pm
Sunday 25 August	9am - 8pm
Monday 26 August	9am - 8pm
Tuesday 27 August	9am - 5pm

 

Bins and recycling collections

Please note that due to the Summer Bank Holiday on Monday 26 August 2024, there will be no waste collections on that day. The revised collection dates for this week only, are as follows:
•    If your regular collection is on Monday 26 August 2024, your next collection date will be Thursday 29 August 2024.
•    If your regular collection is on Tuesday 27 August 2024, your next collection date will be Wednesday 28 August 2024.

Commercial waste collections

Commercial waste normally collected on Mondays will be collected on Thursday 29 August. 

Commercial waste normally collected on Tuesdays will be collected on Wednesday 28 August. 

For more information about the service, please visit Commercial Waste Services.

Contact centre (Telephone enquiries) - Opening hours 

Out of hours will be available 24/7 during the bank holiday weekend

Emergencies, evenings, weekends and bank holidays

• Housing: 020 7361 3008
• Social Services: 020 7361 3013
• Environmental health (including noise or nuisance): 020 7361 3002
• Switchboard: 020 7361 3000

Opening hours over the August Bank Holiday Period

Date	Opening hours
Friday 23 August (office hours)	8.30am - 5.30pm
Saturday 24 August (out of hours)	12 midnight - 11.59pm
Sunday 25 August (out of hours)	12 midnight - 11.59pm
Monday 26 August (out of hours)	12 midnight - 11.59pm
Tuesday 27 August (office hours)	8.30am - 5.30pm

Find telephone numbers and email addresses for Council Services.

Customer service centre (In-person) - Opening hours

Address

Customer Service Centre
Town Hall
Hornton Street
W8 7NX

Date	Opening hours
Friday 23 August	9am - 5pm
Saturday 24 August	Closed
Sunday 25 August	Closed
Monday 26 August	Closed
Tuesday 27 August	9am - 5pm

 

Corporate complaints

Date	Opening hours
Saturday 24 August	Closed
Sunday 25 August	Closed
Monday 26 August	Closed

 

Food waste collections

Food waste normally collected on Mondays in the north of the borough will be collected on Tuesday 27 August.

For more information about the service, please visit the Food Waste Collection Service.

Not sure when your food waste will be collected? Find your collection days.

Garden waste collections

Garden waste normally collected on Wednesdays will be collected on Saturday 31 August.

For more information about the service, please visit the Garden Waste Collection Service.

Housing repairs

Emergency repairs

If you need to report an emergency repair or you need assistance, please call the Customer Service Centre on 0800 137 111.

An emergency repair is:

• Total loss of power to your property
• Total loss of water supply to your property
• No heating and no hot water
• Security problems - residents are locked in or out of the property
• Making safe of windows and doors due to forced entries or anitisocial behaviour
• Electrics - making safe due to water damage
• Uncontainable leaks
• Bath and sinks backing up waste

Opening hours for non-urgent repairs 

Date	Opening hours
Saturday 24 August	24 hours (emergency repairs only)
Sunday 25 August	24 hours (emergency repairs only)
Monday 26 August	24 hours (emergency repairs only)

Neighbourhood Management and public receptions opening hours

Date	Opening hours
Saturday 24 August	Closed
Sunday 25 August	Closed
Monday 26 August	Closed

 

 

Leisure centres

Date	Chelsea Sports Centre opening hours	Kensington Leisure Centre opening hours
Saturday 24 August	8am - 8pm	8am - 8pm
Sunday 25 August	8am - 8pm	Closed
Monday 26 August	8am - 8pm	Closed

 

Library opening hours

Libraries across the borough are open as usual except for the following dates:

Date	Opening hours
Saturday 24 August	Notting Hill Gate and North Kensington: Closed  All other libraries: Usual opening hours
Sunday 25 August	Notting Hill Gate and North Kensington: Closed  All other libraries: Usual opening hours
Monday 26 August	All libraries will be closed

 

Museums opening hours

Leighton House Museum

Date	Opening hours
Saturday 24 August	10am - 5.30pm (last entry 4.30pm)
Sunday 25 August	10am - 5.30pm (last entry 4.30pm)
Monday 26 August	10am - 5.30pm (last entry 4.30pm)

 

Sambourne House Museum

Date	Opening hours
Saturday 24 August	10am - 5.30pm (last entry 4.30pm)
Sunday 25 August	10am - 5.30pm (last entry 4.30pm)
Monday 26 August	Closed

 

Parking restrictions

Date	Permit parking and pay-by-phone parking (includes Holland Park Car Park (HPCP) Pay-by-phone.	Single Yellow lines (Mon-Sat)
Saturday 24 August	Normal enforcement applies	Normal enforcement applies
Sunday 25 August	Some permit zones are enforced Carnival restrictions and road closures apply	No enforcement unless: identified onsite by a local sign A vehicle causes obstruction Carnival restrictions and road closures apply
Monday 26 August	No enforcement except where Carnival restrictions and road closures apply	No enforcement unless a vehicle is causing an obstruction to the flow of traffic   Carnival restrictions and road closures apply

 

Parks opening hours

The table below show the opening and closing times of all parks in the borough over the August Bank Holiday period.

Please note that park gates may be opened or closed within half an hour of stated times.

Date	Opening hours
Saturday 24 August	7.30am - 8.30pm
Sunday 25 August	7.30am - 8.30pm
Monday 26 August	7.30am - 8pm

 

Registrars opening hours and emergency service for the registration of deaths

Date	Opening hours
Saturday 24 August	10am to 6pm – by prior appointment only
Sunday 25 August	Closed – Emergency provision for same day burials / cremations Please call 0207 361 3000 between 9am and 10am
Monday 26 August	Closed – Emergency provision for same day burials / cremations Please call 0207 361 3000 between 9am and 10am

 

Emergency service for the registration of deaths outside of our normal office hours

An emergency service to arrange for same-day burials or cremations is available on Sundays and Bank Holidays, except Good Friday, Easter Sunday, Whit Sunday, Christmas Day and Boxing Day.

The telephone number for this service is 020 7361 3000 - however it is only for use in an emergency.

This telephone number is for the borough duty officer who will then contact the registrar on call. You must telephone between the hours of 9am and 10am if you require to be seen that day.

The green form for burial or cremation may be issued only if:

• the medical certificate of cause of death is completed correctly by the doctor certifying death and;
• the death has not been or does not need to be reported to the coroner and;
• the body is not being removed from England or Wales.

You will need to travel to the location of the registrar on call.

You should then make arrangements to re-attend the Register Office on the next working day in order to register the death in full.

Street markets and street trading office opening hours

Date	Street Trading Office opening hours	Markets opening hours
Saturday 24 August	7am - 1pm	8am - 7pm
Sunday 25 August	Closed	No market due to Carnival
Monday 26 August	Closed	No market due to Carnival