British Sign Language and InterpretersLive!

Contact us using a Sign Language interpreter

The Royal Borough of Kensington and Chelsea is delighted to enable British Sign Language users to contact us using a Sign Language interpreter, through the InterpretersLive! Service, provided by Sign Solutions.

• Contact us through a sign language interpreter

Download the InterpretersLive! App

Watch the video for an overview of the new InterpretersLive! App. 

• Download the InterpretersLive! App (IOS) from the Apple App Store
• Download the InterpretersLive! App (Android) from Google Play 
• Visit the InterpretersLive! website for more information about the new app features.

InterpretersLive! User guide

A video user guide to show you how to use InterpretersLive! in a few simple steps.

• Visit the interpretersLive! website for more information about getting started with InterpretersLive!

Service availability

Our InterpretersLive! video service hours are 8am to midnight, 7 days a week. Outside of these hours please contact us to pre-book an interpreter who can be online within 30 minutes.

Support and Troubleshooting

If you are having difficulties connecting to InterpretersLive! visit the InterpretersLive! website and read their Troubleshooting guide. 

Complaints and feedback

If you wish to make a complaint or provide feedback on the service, please visit the InterpretersLive! feedback page.

Privacy

Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, and all data is processed and held securely. As a certified organisation Sign Solutions are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.