Street trading charter

Street trading charter

The aim of our charter is to make sure:

• market standards follow the law
• we help traders and the local community make the most of our markets
• our markets have a relaxed and friendly atmosphere

We will:

• make sure our officers are available during street trading hours to help traders and members of the public
• provide a quality and courteous service
• uphold the London Local Authorities Act 1990 and the Standard Conditions for street trading in a fair and sensitive manner
• seek help from the Metropolitan Police with unlicensed street trading

We will provide:

• a suitable trading environment
• prompt responses to trader requests
• sensible supervision of the Standard Conditions for street trading
• a good standard of cleaning in the markets by council contractors
• a speedy response to all complaints from traders and members of the public
• expertise through other council departments to resolve any problems that are not within the street trading mandate
• a high quality service that provides value for money
• fair allocation of vacant sites

Complaints

If you have a complaint, come and see us in the Street Trading Office. One of our officers will try and help you there and then.

If you're not satisfied, you can take your complaint to our Markets Manager by contacting:

• The Street Trading Office, 72 Tavistock Road, London W11 1AN
• telephone: 020 7727 7684
• email: [email protected]

You can help us by:

• providing accurate information
• registering your complaint promptly
• providing your contact details for follow up and response