View your benefits Information

What can I use MyRBKC for?

If you claim Housing Benefit and/or Council Tax Reduction you can use our system to:

• check how much benefit you are entitled to
• check when your next payment is due

To manage your Housing Benefit and/or Council Tax Reduction claim online, you’ll need:

• To register (if you’re new to the system) or log-in
• Your Council Tax account number or Housing Benefit claim number

If you pay Council Tax to us, you can use our system to:

• view your balance
• check when your next payment is due
• view latest bills
• set up a Direct Debit or make other changes to your method of payment and
• report a change to us online

Housing Benefit and Council Tax Reduction Electronic claims policy

1. Introduction 
   1. This document details Kensington and Chelsea’s policy on the use of electronic communications in relation to claims for Housing Benefit and Council Tax Reduction.
2. Background 
   1. Claims, notification of changes of circumstance and amendments have traditionally been made by hard copy claim form which is scanned and automatically loaded into the assessment system. To aid the Council’s channel migration strategy and support provision of efficient service delivery, whilst increasing opportunities to access Housing Benefit and Council Tax Reduction, electronic claims will be made available to residents.
   2. Legislation and local policy allows the local authority to implement electronic claiming for Housing Benefit and Council Tax Reduction for new claims, changes in circumstance and amendments to a claim. In choosing to use electronic communications in the administration of Housing Benefit and Council Tax Reduction, the Council must follow statutory requirements. Statute allows for an individual to communicate electronically with the local authority when making a claim or notifying a change of circumstance or amendment, provided that they use the method approved by the local authority.
   3. The Council’s electronic claims policy does not include tele-claims (i.e. claims made over the telephone). 
3. Legislation
   1. This policy complies with the relevant Housing Benefit and Council Tax Reduction electronic communications legislation, local policy and Department of Work and Pensions (DWP) guidance as follows: 

Housing Benefit 

• Schedule 11 of the Housing Benefit Regulations 2006 
• Schedule 10 of the Housing Benefit (Persons who have attained the qualifying age for State Pension Credit) Regulations 2006 
• Department of Work & Pensions circular A18/2006 Council Tax Reduction 
• Electronic claiming of Council Tax Reduction is enabled by the Council Tax Reduction Schemes (Prescribed Requirements) Regulations 2012.

Register for a MyRBKC account

If you would like to register now visit Register for a MyRBKC account and follow the on-screen instructions.

If you have already registered you can Sign in to MyRBKC account.