e-Bike hire

Rental e-Bike parking has been introduced in Kensington and Chelsea with 128 new painted parking spaces and 40 ‘virtual’ bays around the borough. 

The new spaces will make it an area with one of the highest densities of rental e-Bike parking spaces in London and includes all three providers, Tier, Lime and Forest.
The cycle parking spaces are designed to boost visibility in a positive way to encourage more people to take the rental e-Bikes for short trips, rather than using their cars, cutting carbon emissions and improving air quality in the borough. It will also provide more cycle hire options for the north of the borough, which has fewer Santander bike hire locations than the south.

Forest, Lime and Tier have all signed an agreement with the Council to introduce a geo-fenced no parking zone across the borough. Users will continue to be charged by the apps if they leave a bike anywhere outside the designated parking areas and repeat offenders will be subject to additional fines or bans. The areas will be marked in the providers’ apps so people can see where they can find a bike and park when they make a hire.

Suppliers

There are 3 suppliers operating e-Bike hire in the borough and for any operational or parking issues the operator should be contacted in the first instance.

Forest

• Email:[email protected]
• Telephone: 020 8157 7491

Lime

• Email: [email protected]
• Telephone: 0800 808 5223

Tier

• Email: [email protected]
• Telephone: 0808 304 4069

The borough can be contacted at [email protected]

How do I hire an e-Bike?

You can rent an e-Bike through the operator’s mobile phone apps. You will need to:

1. Download the app of your chosen operator
2. Complete the registration process
3. Find a bike
4. Scan the bike’s QR code or vehicle ID to unlock the bike and begin your journey
5. To end a trip, return the bike to a parking bay and follow the app. instructions to end the hire.

e-Bike Parking

Journeys can only end in an approved parking bay, most bays are marked on the ground, there are also some ‘virtual bays’ which are visible only in the suppliers apps, these are mostly around existing cycle parking provision.  Geo-fencing technology will not allow e-Bikes to be parked outside of a marked or virtual bay.

In normal circumstances parking bays are always available for use by members of the public.

e-Bike parking bay locations

e-Bike Bays (arcgis.com)